HR Shared Services Manager - Mid Kent

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£40,000 - £45,000 - HYBRID
Ref: 280 Date Posted: Monday 10 Jun 2024

Do you want to bring your team leader/management experience of operational a people administration team to a significant organisation which really impacts positive change in local communities. Do you want to work in a flexible work environment where you are trusted but also supported? You will report to the Head of People Shared Services and you will lead and manage a team to provide a responsive, efficient and trusted people support function across the full employment lifecycle.


This HR Shared Services Manager role offers very flexible Hybrid / Agile working - max 2 days in office with an office base in Sittingbourne


The responsibilities of the HR Shared Services Manager include:

  • As an expert in their people support processes and policies, you'll ensure work is completed accurately first time and to agreed standards and service levels.
  • Providing a highly responsive and solution-focused people administration service across the full employee life-cycle.
  • Working closely with the People Shared Services Officers on relevant projects and to ensure the consistency and application of relevant people services process and practices.
  • Coaching and supporting the People Support Team to provide expert advice to managers and colleagues on their people processes and policies.
  • Managing the People Support Team processes, develop service level agreements and key measures to meet expectations and make recommendations for continuous improvement.
  • Managing the day-to-day performance of the team and support personal development and performance.
  • Identifying and managing risk, escalating as first line support for colleagues on complex life-cycle queries.
  • Continuous development of all relevant people support process documentation to ensure they are up to date, fit for purpose and continuously improved and understood by the team.
  • Maintaining a strong understanding of best practice and how current and emerging trends and legal developments impact and affect the business/sector and translating this to policy and practice where applicable.
  • Leading and managing data accuracy and integrity through regular checks, audits and reporting to maintain data quality.


The Benefits:

  • 35 hours per week
  • Personalised learning and development opportunities including study support for qualifications and apprenticeships.
  • Get discounts at your favourite retailers through Perkz, including a variety of outlets, activities and more.
  • Life Assurance x3 annual base
  • Long service awards
  • Healthcare cash plan
  • 10% of basic salary as a contribution to your pension.
  • 27 days per year, plus bank holidays. Additional day off during your birthday month. This goes up to 30 days with your length of service. You can also buy and sell holiday if you wish.
  • Employee Assistance Programme


With your experience in customer service focus, people management experience your understanding of employee lifecycle processes, you will be able to add value and will find this role rewarding.


If this HR Shared Services Manager opportunity sounds of interest, then forward your CV today to Cressida Courtney or follow the link and apply online



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